buying policies
Delivery
All shipments will be mailed within a maximum of 7 to 10 business days. These delays allow us to retrieve an item that could be in one of our different outlets and to do a quality control before shipping. Please note that our shipments are made in an average of 2 to 3 business days.
In Canada, delivery is free for orders over $150 before taxes. The shipping rate is fixed for Quebec and Ontario: 10$. Rest of Canada: 15$. For local delivery by bicycle, the fee is 7$. By entering your shipping address, you will know if the local delivery option is available to you.
In the United States, shipping is free on orders over $250. The shipping fee is a fixed rate of $25.
For the rest of the world, the shipping fee is a fixed rate of $55.
Exchanges
Exchanges are accepted within ten days of reception of the package. A notice must be sent to info@atelier-b.ca to obtain return authorization. Items must be unworn and the package must include your name and order number. For exchanges, shipping costs for the return are at the customer's expense, and atelier b is responsible for the shipping costs of the second item. A credit may be applied, no refund.
Sale items, masks and underwear are on final sale.
Packaging
Our packaging materials are recyclable and our adhesive tape is fibreglass-free. For $3, we offer our Canadian customers the possibility to use a Pickpack reusable packaging with a prepaid return (except for purchases of ceramics and other fragile or large-format items). Once you've received your order, simply affix the included return label and drop off your Pickpack packaging in a Canada Post mailbox. The packaging will then be sterilized by the Pickpack team for reuse!
At the time of purchase, you will have the option to mention if you do not need the labels. We will be able to use them again, since we have an erasable and reusable identification system that allows us to not waste our labels! They are made from cotton scraps from the textile industry. We avoid waste down to the last detail.
Prices
All prices are in Canadian dollars. Prices listed and in the shopping cart do not include shipping or taxes. Taxes are charged according to your location. The final price (including taxes if applicable and shipping charges) will be displayed before you enter your payment information and will also be displayed in your confirmation email.
Sezzle
We added the possibility to pay your order in installments via the Sezzle application. You must first create an account on their platform and be approved. This option offers more flexibility and can allow you to plan your purchases according to your budget.
Orders paid via the Sezzle application are subject to the same policies. No refund, a credit is available for returns without an exchange and that respect our policies. The payment of the instalments remains the responsibility of the customer and this even after making a return.
Inventory availability
atelier b maintains an up-to-date inventory. If ever the availability of an item has changed, an email will be sent to inform you and give you the date of availability of the item or offer other options.
Customer Service
If you have any questions, please feel free to contact us by email at
info@atelier-b.ca or by phone at 1-514-769-6094. It will be our pleasure to help you!
Anne-Marie, Catherine and the atelier b team